CUSTOMER REVIEWS
From 377 reviews
Thank you guys for looking after my precious girl! I absolutely love that they upload to Facebook everyday (that’s where I took the photos from). It is a wonderful way to keep an eye on your baby. I checked the Facebook every single day … read more
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Savannah, we completely understand how important your dog is to you because our dogs are so important to us! They are precious members of our families who love unconditionally and deserve to be spoiled. We have the best staff in town who treat ALL our guests like family. Thanks for trusting us with beautiful Sable and for your kind words!
My dogs stayed here for 10 days. The communication with the staff was great, they would give us updates on our doggies whenever we asked and also posted daily photos of them on their facebook page. When we came back they gave us a detailed … read more
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Jo, We're so glad your pups' extended stay worked out well. We love to party with our guests, so when we realized Noa was going to turn 9 while she was with us, of course we had to treat her and her sister, Tesla, to a birthday party – complete with special snacks! Thanks so much for the nice review and for trusting us to look after your furry family members!
Leo (my pup) and I love Underdog Kennels. The employees are always communicative & dependable! The facility is awesome for Texas weather & Leo comes home happy with his time at Underdog! He especially loves the pool parties! I can’t … read more
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Emily, thanks for your kind words and we're glad your handsome boy, Leo, likes to splash around in our pools!
They take photos of every playtime. The dogs get 3 walks and 2 playtimes. When I call and check on my Sasha, they are great about communicating either by phone or text with how she’s doing. They even sat with her when they noticed she wasn’… read more
My bernedoodle Max absolutely adores coming to Underdog Kennels – he gets sooo excited when I tell him we’re headed to “doggy daycare”. It can be stressful dropping your dog off anywhere, but I always have great interactions with the staff… read more
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Kaitlin, that makes us so happy to hear that Max gets excited to come and play at Underdog Kennels. Max is a good boy that we all enjoy spending time with. Thanks for sharing your experience with us!
Underdog always takes great care of Willow. They go the extra mile to make sure she is happy and safe especially with her blindness. Everyone is helpful and kind and you can tell they love dogs!
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Joyce, it's our pleasure to care for sweet Willow. It makes our whole team happy to know Willow is staying with us. Thanks for trusting us with your precious girl and thanks for your kind words!
I like the fact that they provided a day for free so my dogs to come and test out the place. Mine have never been boarded so this was their first time to be away from home. It also gave me peace of mind so when I have to leave them for a … read more
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Laurel, thanks for bringing Addie & Trooper in to spend the day with us. Our goal is help each guest have a successful stay, whether that's playing in open daycare with other guests or relaxing privately as a VIP. I think today was a very good first step for them!
Absolutely Love Underdog Kennels, for my sweet Lab! I am picky, and they definitely take excellent care of her! Underdog Kennels have Wonderful staff- whether for Play dates or Boarding!! Highly recommend!!
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Melinda, being picky is a good thing – you're being a good dog mom! We understand how important our furry family members are so we strive every day to provide the best service we possibly can. Thanks for sharing your sweet pup with us and for leaving us such a nice review.
Billy had his best day at daycare! I’m so happy that we made this decision for him.I loved seeing all of his pictures. It definitely made me smile.Billy played so hard he’s asleep 💤 right now. I’m hoping to have him back soon.He is … read more
I cannot recommend Underdog Kennels enough!!! My dog didn't enjoy the last daycare facility we brought her to so I was really hoping she would like this one. Underdog exceeded all of my expectations. Beginning with a phone call where I … read more
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Haley, thanks for leaving us such a nice review! We're glad Molly is having so much fun with us – because we loved having her join our pack!
BEST PLACE IN DALLAS FOR YOUR DOG, THEY ARE VERY PROFESSIONAL, EXCELLENT PEOPLE AND NICE PLACE FOR YOUR PUPPY OF ANY AGE.
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Scott, thanks for your trust! You've been coming since 2017 and your adorable little pup, Qantas, has been with us for over 1,400 visits – including all daycare and overnight boardings. It's our goal to continue to earn your trust every visit. Thanks for sharing your furry family member with us – we adore him!!
Such a special place!! 🌟🌟🌟🌟🌟My dog is a little shy and older, so having the behavioral assessment the first day put me at ease. He’s opened up so much in the Bigs group and comes home tired and happy! This has been one of the … read more
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Catherine, WOW – you just made my day! I'm so glad things have worked out so well for Pup. Quite the change from being an outside farm dog to living in the big metropolis and going to doggy daycare and playing with his buddies. He's definitely living his "best life". Thanks for rescuing him!!
Have been taking my dog here over a year and he is always so excited to jump out of the car and head in! The staff is always super helpful and very nice! Plus seeing the pictures and getting to check in always makes me feel at ease knowing … read more
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Hannah, thanks for trusting us with cute little Bentley. I'm glad to hear he loves coming here so he can play with his friends!
Underdog kennels is fantastic. They are truly the best boarding service in DFW. I was so nervous about leaving our dog but underdog put us at ease. They take wonderful care of our Hazel and keep us updated with the cutest pictures while we … read more
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Alexandra, that's high praise – thanks and thanks for bringing cute Hazel to stay with us every month...we love her sweet personality!
Rob and his staff are responsive, knowledgeable, and welcoming. My dogs settled into their play group right away and received great report cards. I’m so relieved to have a safe and caring place for my pups during the workday.
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Ryan, we're glad to hear you're so happy with our service. Our Daycare 2.0 is very unique and safer for our fury guests so they feel more comfortable "actually playing" in our playgroups. Thanks for sharing your thoughts with us!
They take excellent care of my fur daughter, Camilla, whenever I have to go out of town! Plus, I love all the photos they post so I can see what’s she been up to!
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Kerry, thanks for your kind words. We have so much fun taking all the pics of our cute guests – we're glad you enjoy them as much as we enjoy taking them!
I love how Underdog Kennels posts pictures on FB to let you know how your fur babies are doing. I have two in the Bigs group. They have so much fun running and, most of all, getting lots of attention.
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Liz, I'm glad to hear your pups enjoy playing in our Bigs Group. I was a consumer of dog boarding services for over 20 years, with my own dogs before I opened Underdog Kennels. I know what it's like to leave your dogs somewhere when you go out of town, so we try to provide lots of reassurances how their dogs are doing. Thanks for trusting us with your fur babies and thanks for your kind review.
It was Poppy’s first time going to day care and they were so good about asking about her play-style, temperament, and friend size preferences. She’s a middle aged girly who enjoys little dogs a lot, so she got to play with the smalls, which… read more
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Megan, thanks for sharing your feedback with us regarding Poppy's recent visit. Your cutie did very well and made friends very easily. We look forward to seeing her next time!
Brought my dog, Moose, here today for his Meet and Greet so I could board him. I have never put him in an environment like that, so I was quite nervous. Loved that they do the meet and greets and temperament test the dogs and try to find … read more
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Kealee, thanks for bringing your sweet Saint Bernard, Moose, to stay with us. Even at 140 lbs., he had plenty of room to stretch out in our VIP Suite, on our custom made Twin Beds. He was a pleasure to care for and we look forward to seeing him again.
The staff here is amazing! I could not have felt more comfortable leaving my 5 month old puppy in their hands for her first day care experience! I will DEFINITELY bring her back. Wonderful experience! Thank you to all the staff and Ron at … read more
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Andrea, thank you for bringing your cute little golden, Ruby, to play with us. Our Meet & Greets are designed to help new guests easily assimilate into our "pack". Your 4 month old puppy is at the perfect time in her development to begin her socialization with other dogs. We're so glad she enjoyed her first day and look forward to seeing her again.
Great experience with boarding our two pups at Underdog Kennels. One of our dogs is blind and the staff took extra great care of her during her stay. Great accommodations for dogs and great service by a team that truly loves animals.
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Jason, your dogs are the sweetest and we had a great time caring for them. We have had numerous dogs with disabilities stay with us over the years, so we are experienced dealing with unique needs. We look forward to seeing your pups again. Thanks for the kind review!
Muffin my dear dog just had her first meet and greet for daycare. She came home exhausted and calm after playing. Kat (or Cat?) kindly gave me a quick tour of the facilities, which was very clean and organized. They really offer amazing … read more
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Stephanie, thanks for your feedback on the performance of our crew and especially, Kat. We appreciate what you and your co-workers in the medical field do to help keep us all healthy, so we offer many discounts to employees of UTSW, Parkland and Children's Hospital. We also offer discounts to Military and First Responders. I will pass your kind words along to Kat and we look forward to seeing cute little Muffin again, soon!
Underdog is super high quality care for my pup. Clean and spacious with focused and committed staff to care for and play with the doggos. Dexter gets his own room where he can rest and relax plus plenty of playtime with the other littles in… read more
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Katherine, thanks for bringing your handsome little Yorkie, Dexter, to stay and play with us! We adore him and thanks for your very kind words!
The staff there is always so kind and Teddy always has a great time! We love how they post photos of him daily so we can see how he is doing! They also have a dog wash option at the end of his stay. We recently used it and found it to be so… read more
Incredibly nice staff. Have tried numerous other boarding/daycare business’s and our dog has never wanted to go back. She absolutely loves when we pull up to Underdog! Love when the staff posts daily photos
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Hi Carson, I'm so glad to hear your furry kiddo loves coming to Underdog! We are very different than most other daycare / boarding facilities – we always have multiple daycare supervisors overseeing every playgroup and our team does a tremendous job screening out dogs who play too rough or who don't have good play manners, so everyone feels very safe and can have a lot of fun playing! That's why we are recommended by the veterinarians in our area. Thanks for your kind review!
My dog has enjoyed daycare & boarding at Underdog! The staff is great, from the curbside check-in & check-out to multiple photos throughout the day. We have no issues/concerns when we drop our dog off. Highly recommend.
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Chris, thanks for your kind recommendation. We try to provide some extra benefits like our curbside "Valet Barking" service so no one has to get out of their cars during the hot Texas summer or inclement weather days and we know everyone wants to see what their furry family member is up to while they are will us – so we post HUNDREDS of pictures to Facebook everyday. If there is ever anything we can do to make your pup's experience even better, please don't hesitate to let us know.
Thank you, UK, for taking in my little Winnie. She is already on her second day of daycare and was excited to be greeted by staff! I loved getting her report card on the first day! She’s a little shy as she’s only a puppy and hasn’t been … read more
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Catherine, OMG, Winnie is the cutest little puppy! We are so excited she began coming to see us when she turned 4 months old. That is the perfect age for her to begin learning her valuable "puppy socialization skills" and she is doing great. Thanks for leaving us such a nice review – we really appreciate it!
I didn’t know how Ace would respond being around other dogs, however Ace had the best time ever!! He rested for the rest of the day after I picked him up
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Keiara, we are so glad to hear that your cute little Mini Schnauzer, Ace, had such a great time! Thank you for sharing your feedback with us and we look forward to seeing you and Ace next time!
We love Underdog Kennels. Great place to board your pet. And the groomers do a fantastic job. Friendly staff, great care, and my dog is happy.
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Brenda, thanks so much for your kind words and thanks for bringing your cute pup, Happy, to stay and play with us! You definitely gave him the right name – plus, he always makes us happy to see him!
Bailey is always so excited to get out of the car when we arrive for boarding. She’s been coming here for 10 years, and I never look back when I drop her off!! Excellent business!
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Martha, first of all – thanks for being a long-time customer. You and your sweet girl, Bailey, have been with us since the beginning. Secondly – thanks for trusting us with your precious pup all that time, we really adore her! Lastly, thanks for your kind words – it means a lot to us.
Our pup is really happy boarding here. We love the online pictures on Facebook to check in with her to see her enjoying her friends. 🐾
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Kimberly, we are so happy to hear that your cute Bernedoodle, Birdie Rose, enjoys staying with us. We were pretty sure, judging by all her big smiles while she is with us! Thanks for your review.
I’ve brought my dogs to Underdog Kennels for almost 5 years and wouldn’t leave them anywhere else for boarding or daycare.
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Greg, thank you for sharing your precious furry family members with us for all these years – first Lucy and now Hazel. Such good girls who always put smiles on our faces. We greatly appreciate your trust and your kind words!
Petey had his first Meet & Greet last week and we are now back today! He was so happy to meet new friends and be able to play all day. As a young, giant pup (Great Pyrenees/Anatolian Shepherd) he has lots of energy that he needs to get out … read more
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Stacy, we are so glad your big, cute boy, Petey, has been having such a great time playing with us at Underdog! We have plenty of room for all the dogs to run and play, providing healthy exercise and beneficial socialization that's so essential for our furry family members. Thanks for leaving us such a nice review!
UDPATE – just got a puppy so now I have a 8 year old dog and 4 month old puppy. Underdog was INCREDIBLE with my new puppy. He is in the LITTLES group and had a blast. They gave me a REPORT CARD of his first visit – so cute – like your kid… read more
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Hi Jaxie, thanks for your kind words. I'm so glad Deuce had a great 1st experience with us at his Meet & Greet. We're lucky to have an amazing staff that really loves dogs and works very hard to provide a fun and safe environment for everyone. I'll be sure to share your comments with our team and we look forward to playing with Izzy the next time you travel!
Our 1st Meet & Greet was great. I appreciate that Underdog mandates a meet & greet before accepting dogs into their space. Maria, who greeted us, was thorough and efficient and nice. They sent us pictures throughout the day along with … read more
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Tim, Thanks for your kind review. I'm so glad your 1st Timer Meet & Greet went well for your two cute girls. Thanks for bringing them to play with us. If there is ever anything we can do to make your pups' stay more enjoyable, please don't hesitate to ask.
I love this place and think it’s really great. You can tell from the pics the employees really love the animals too. My only issue is the hours. The whole reason I picked somewhere right next to the airport was for easy drop off and pick up… read more
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Courtney, thanks for your 5 STAR Review!
We trust our very precious Sasha to them and do not worry about her when we are away.
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Bobby, thanks for sharing your beautiful Husky, Sasha, with us! She's such a good girl and plays very nicely with the other dogs in her playgroup. She always puts a smile on our faces when she comes in to board with us.
I have a 7lb anxious mini doxin and underdog not only took her in (finding a GOOD place that will take an under 10lb-er was hard) but makes her feel comfortable, gives her extra human attention when she freaks, and has turf (not concrete) … read more
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Rebecca, thanks for your kind review. At Underdog Kennels, we try to provide a unique experience for every furry guest, based on their unique needs. I’m glad to hear it’s working out well for your tiny pup. Thanks for trusting us with her!
Our dogs had a great stay while we were out of town for Thanksgiving. I really appreciate all of the photos that get posted of them all having a good time. The staff does such a good jib to make sure all the pets in their care get a lot of … read more
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Kirsten, thanks for trusting us with Duncan (my father's name) and Frankie Marie while you were out of town over the Thanksgiving holiday. Our team just loves dogs and does everything they can to make sure each furry guest enjoys themselves. We look forward to seeing your cute pups the next time you travel!
My dogs had an awesome experience and we were pleased with everything. Only issue is that I wish I could get updates on my dogs well-being and behavior,etc..
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Irwin, thanks for your kind review and for leaving us some feedback. Your sweet dogs Bruce Leroy & Gracie Belle had a great time with us over Thanksgiving weekend, ate all their meals and made plenty of new friends. One of our challenges for the larger holidays is the big increase we experience in the number of guests staying with us. It's impossible to hire and train additional staff for just 4 days. In order to provide outstanding service in the back of the house – it's ALL HANDS ON DECK – requiring our lobby staff, who is cross-trained, to become cooks and cleaners and walkers and daycare supervisors. Our lobby is closed on these peak days, so no one is monitoring our email. We enjoyed talking with you after the peak days and sharing all the details with you. Thanks for trusting us with your precious furry family members and we look forward to hosting them next time!
Yesterday was my dogs first day of daycare ever. I was nervous because he had never been away from me since I got him but, he had the best time. I loved seeing the pictures of him on their Facebook account making so many new friends. I will… read more
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Denae, we're so glad your cute little Husky mix, Zero, had a great time with us! We look forward to hosting him over the Christmas holidays. Thanks so much for sharing your feedback with us!
My dog loves coming here! He’s been there twice so far but we as his parents feel so comfortable leaving him here for a full day care! Everyone is so sweet and i love how they update us with pictures and tell us how he is doing! 10/10 … read more
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Ariana, thanks for leaving us such a kind review! We know how important your fury family member is to you, so we believe it's vitally important to let you know what they're up to and how they are doing while they are away from you. Thanks for trusting us with your pup!
Very clean! Good communication. I felt safe leaving my baby here. Recommended
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Hazel, thanks for your kind words! Our primary concern is the health and safety of our fury guests and we believe being extremely clean is one of the easiest ways to keep everyone healthy. We're glad you noticed and thanks for sharing!
There’s no other place we would take our dog. Their services are top notch and with all the pictures taken during the stay, we know he is being loved. Every time we pull up to the door, Oshie (our dog) is ready to run out and greet them. We… read more
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JK, we're so glad Oshie enjoys staying with us because we love having him. Since he always stays in our VIP Suites, we try to set up his reservations so he can stay in our SNOOPY Suite. Thanks for leaving us a review. If there is ever anything we can do to make his stay more enjoyable, please don't hesitate to ask.
We have used Underdog Kennels multiple times and have always had a great experience. We travel a lot for our son's hockey team so it is nice to have a reliable place we trust for our dog to stay. Rob and his team provide great service and… read more
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Brett, thanks so much for your kind words. Cadet is such a sweet pup – we always love spending time with her. She reminds me of my beagle mixes, but she is more well-behaved 😉 Best of luck on the new hockey season!
Belt and I love everything Underdog! The staff is amazing and he loves playing with all the pups there. Belt is always so happy to go in and is so content and fulfilled when I pick him up. Thank you for loving my sweet happy boy!!
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Tamara, thank you for bringing sweet Belthazar to play with us, and thanks for your kind words – we really appreciate it!
My dog, Milo (Mee-lo), loved this place! Our first time was yesterday and they took many pictures and gave me a full report card on how well he did. He looks so happy and joyful. And he slept like a baby when he got home. We will definitely… read more
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Alejandra, thank you for the 5 Star Review. I'm so glad to hear your first day was a success. We look forward to seeing your handsome brindle, Milo, again! He's a very good boy!
My doggie Ruby absolutely loves this place. The staff treats Ruby as if she was their own. I feel so comfortable leaving her there for play. In fact, Ruby is always super excited when ever I pull up to the facility. Definitely recommend!!!!
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Shatoria,Your review made our day! Everyone adores Ruby and her big beautiful smile. I'm not sure you're aware of this, but Ruby has been with us over 200 times. Thanks so much for your business and sharing your precious girl with us!
Take great care of my pup! We prefer to board him solo just to be safe and they are extremely accommodating!
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Brooke,Thanks for your kind words. All of our guests receive their own private rooms but not everyone is as lucky as Melvin to always stay in one of our VIP Suites. Of all the ones he's stayed in, I think the Super Hero Suite matches your handsome little boy's personality the best. Thanks for letting him stay with us 🙂
After trying several pet lodging in the DFW area I finally found a place that my dogs love and want to return to.
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Nelson,Thanks for your review. It can be difficult finding the right match for our furry family members. We try to provide a unique experience for every guest, based on their unique needs. I'm glad we were able to earn their approval!
We had an excellent experience with the daycare service. We recently moved into town and were recommend Underdog by a close friend. They did not disappoint! From the moment we dropped our dogs off, we knew they were in good hands. We … read more
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Dillon,Thanks for your feedback. I'm so glad Macie and Grizzly had such a good experience with us. We certainly have enjoyed playing with your cute pups in our "Bigs" Group – they always put smiles on our faces!
Took a tour: impressive facility! Kennels and rooms appear safe and amazingly clean. All meds and specialized foods are highly organized.It doesn't appear to be one of those free-for-all doggie daycare environments where your beloved … read more
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Savita,I'm glad you enjoyed your tour. Providing a SAFE and CLEAN environment are some of our highest priorities. I'm glad that was evident on your visit. I will share your kind words with our team!
I love underdog, I have a 1 year old puppy and he’s been going since he’s been 8 weeks old. He’s also a pitty so other kennels wouldn’t accept him. He’s the sweetest dog regardless of the stigma and underdog has treated him well since day 1… read more
Underdog Kennels takes such wonderful care of my pup Strider! He bolts in the door every time I drop him off! The staff is kind and friendly and they are always happy to answer any questions that I have. So glad to have found this place for… read more
Benji absolutely loves Underdog Kennels. I travel quite regularly for work and have such piece of mind knowing he is in great, loving hands. Even through the crazy ice storm, the team was posting pictures of them playing inside and having … read more
I was nervous about taking my dog to a new place but they put my mind at ease when they came out to get Sasha for her first meet and greet. They were very welcoming to me and sweet to my dog Sasha and I loved that they immediately took her … read more
We love Underdog Kennels – they know my pup’s name, and my dog literally sprints inside when we come to drop her off without even saying bye to us. You can tell how much they love all the dogs there, and I love how they update the Facebook … read more
Underdog Kennels is hands down the best place in town. I now have two fur babies and I bring to them every time I travel – they have a BLAST and are super exhausted when they get home. You can tell from the pictures on Facebook how happy … read more
Love to see the pics of my baby posted on Facebook and the fun time she is having. Love how they will text back in a timely manner if I have questions and do not complain about my babies health and medications needed. She is a bulldog and … read more
Happy dog! Having moved across the country and never having to take my dog to formal daycare/boarding before, I was a little nervous about bringing him somewhere completely new to both of us. When calling ahead to the owner to discuss a … read more
Our lab Riley absolutely loves going to Underdog Kennels! She is all smiles and gets so excited to go for doggy day care! She always looks like she’s smiling and being loved on by the staff in the pictures they post while she’s there! We … read more
Our dog, Beau, went for a Meet-n-Greet play day before we planned to board him for a week. The staff was amazing, the facility was clean and organized and Beau had a great time! I feel very comfortable about leaving him with Underdog … read more
I absolutely love Underdog Kennels! My puppy is my baby and I truly feel like Rob and his staff treat my LuLu like she's one of their own. She comes home happy but still able to play with me. Every time I take her to doggie daycare she can'… read more
Great experience for both me and my dog! First time check in was easy after registering and reserving ahead of time. Text during the day linking to photos of my pup and his new buddies having a fun time. Dogs are separated by size for play… read more
Love this place! Anytime we travel we like to leave Mazie with Underdog, they share photos of the dogs playing and you can tell they take great care of them and the play time is well managed. Their flexibility when we’ve had last minute … read more